FAQS

If the order has not been shipped/assigned a tracking number, you can update the shipping address via email. If your order has been shipped, please contact our manual service for more help. Please attention: Shipping Address must be changed/ edited via HOTO website/App. If you edit via the payment method platform, it doesn’t work.
Please log in to your HOTO account and visit “My orders” to check the order status. Generally, it will take 1-3 working days to prepare your order. We will email you with a tracking number when it is shipped out. You can track it with the number here: https://www.17track.net/en. Note: Due to the influence of the COVID-19 epidemic, there is a shortage of global transport resources, which may delay your order for several days.
Hi, generally, it takes 1-3 working days to process the order. Once your order is shipped out, we will send you an email with tracking info for your order. You can track the order status in “My orders.” For more details on shipping time to your country, please refer to Shipping info. Based on our international shipment methods, it will take some days to reach you. The shipping time also varies from the shipping company. Due to the influence of the COVID-19 epidemic, your order may delay for several days before delivery. Please wait in patience.
Hi, apologies for the delay. Since we ship overseas, it needs some days to arrive in your country by plane first. There is no updated information for your package as it is in transit to the shipping company’s next facility. Once the package arrives at local, the order status will be updated and delivered to you soon. Thanks for your understanding and cooperation. Due to the influence of the COVID-19 epidemic, there is a shortage of global transport resources, which may delay your order for several days.
When orders ship from our warehouse, it needs days to arrive in your country by plane first. There is no updated information for your package as it is in transit to the shipping company’s next facility. Sometimes, there will not be an update on the tracking information for a couple of days because the package is in transit. Once the package arrives at local, the order status will update immediately.
Please note: Due to the influence of the COVID-19 epidemic, there is a shortage of global transport resources, which may delay your order for several days.
Apologize for this inconvenience. It may be due to a wrong or incomplete address, invalid phone number, or other reasons. Would you please contact the shipping courier to check for more details first?
1. Kindly check if the account email address and password are correct.
2. If you forgot your password, click the button“Forgot Your Password” on the login page for help.
Please note: If the registered email address was wrong, contact us for more help.
Apologize about this inconvenience, package might be delivered to your mail box or signed by your neighbors, please have a check first. If no result, kindly contact the shipping courier to check for more details.